Returns and Refund Policy of Pathway Shop

Returns Policy

1.    If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on Pathway Shop website. Return request must be raised within 14 days for Pathway Shop items, or within 7 days for non-Pathway Shop items from the date of delivery.

2.    For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

1.    Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

2.    Delivered product is incomplete (i.e. has missing items and/or accessories)

3.    Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

4.    Delivered product is does not match product description or picture (i.e product not as advertised)

5.    Delivered product does not fit. (i.e. size is unsuitable)

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Conditions for Returns

1.    The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

2.    The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

3.    The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Pathway Shop packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
While handing over your package to Drop-Off station/ Pickup Agent, please collect the Pathway Shop Return Acknowledgment paper and reserve it for future reference.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Refund Policy:
Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.

2. The refund period / process starts when Pathway Shop has processed your refund according to your refund type.

3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Pathway Shop will process your refund according to the following refund types

 1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.

 2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.

 3. Refunds from failed deliveries - Refund process starts when the item has reached the seller or Customer. Please take note that this may take more time depending on the area of your shipping address.

Note: Maximum refund timeline excludes weekends and public holidays.

Contact Us:

If you have any questions about our Returns and Refund Policy,


please contact us:

 Our email: info@pathwayshop.com.bd

& Mobile: +8801321232981